啟用 Customer Experience Insights

使用 Customer Experience Insights (CX Insights) 分析對話資料前，請務必啟用特定 API。

在本快速入門導覽課程中，您將完成下列動作：

  1. 啟用 API：

  2. 向 Contact Center AI Insights API 傳送要求並接收回覆。

  3. (選用) 將 CX Insights 與 VPC Service Controls 搭配使用。

事前準備

貴機構定義的安全性限制，可能會導致您無法完成下列步驟。如需疑難排解資訊，請參閱「在受限的 Google Cloud 環境中開發應用程式」。

  1. 登入 Google Cloud 帳戶。如果您是 Google Cloud新手，歡迎 建立帳戶，親自體驗產品的實際應用成效。新客戶還能獲得價值 $300 美元的免費抵免額，能用於執行、測試及部署工作負載。

  2. In the Google Cloud console, on the project selector page, select or create a Google Cloud project.

    Roles required to select or create a project

    • Select a project: Selecting a project doesn't require a specific IAM role—you can select any project that you've been granted a role on.
    • Create a project: To create a project, you need the Project Creator role (roles/resourcemanager.projectCreator), which contains the resourcemanager.projects.create permission. Learn how to grant roles.

    Go to project selector

  3. Verify that billing is enabled for your Google Cloud project.

  4. Enable the Cloud Speech-to-Text, Cloud Storage, Contact Center AI Insights, Dialogflow, and Sensitive Data Protection (DLP) APIs, if any are not already enabled.

    Roles required to enable APIs

    To enable APIs, you need the serviceusage.services.enable permission. If you created the project, then you likely already have this permission through the Owner role (roles/owner). Otherwise, you can get this permission through the Service Usage Admin role (roles/serviceusage.serviceUsageAdmin). Learn how to grant roles.

    Enable the APIs

  5. In the Google Cloud console, on the project selector page, select or create a Google Cloud project.

    Roles required to select or create a project

    • Select a project: Selecting a project doesn't require a specific IAM role—you can select any project that you've been granted a role on.
    • Create a project: To create a project, you need the Project Creator role (roles/resourcemanager.projectCreator), which contains the resourcemanager.projects.create permission. Learn how to grant roles.

    Go to project selector

  6. Verify that billing is enabled for your Google Cloud project.

  7. Enable the Cloud Speech-to-Text, Cloud Storage, Contact Center AI Insights, Dialogflow, and Sensitive Data Protection (DLP) APIs, if any are not already enabled.

    Roles required to enable APIs

    To enable APIs, you need the serviceusage.services.enable permission. If you created the project, then you likely already have this permission through the Owner role (roles/owner). Otherwise, you can get this permission through the Service Usage Admin role (roles/serviceusage.serviceUsageAdmin). Learn how to grant roles.

    Enable the APIs

    8.

傳送要求並接收回覆

  1. 安裝及設定 Google Cloud CLI。您可以在下列任一開發環境中設定 gcloud CLI：

    Cloud Shell

    如要使用已設定 gcloud CLI 的線上終端機，請啟用 Cloud Shell：

    頁面底部會開啟 Cloud Shell 工作階段，並顯示指令列提示。工作階段可能要幾秒鐘的時間才能初始化。

    本機殼層

    如要使用本機開發環境，請按照下列步驟操作：

    1. 安裝 gcloud CLI。
    2. 初始化 gcloud CLI。

  2. 為使用者帳戶建立本機驗證憑證： 

    gcloud auth application-default login

    如果系統傳回驗證錯誤，且您使用外部識別資訊提供者 (IdP)，請確認您已 使用聯合身分登入 gcloud CLI。

  3. 執行下列指令，列出所有 CX Insights 對話，藉此驗證設定。

    curl -H "Authorization: Bearer $(gcloud auth application-default print-access-token)" "https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/LOCATION/conversations"

    更改下列內容：

    • PROJECT_ID：您的 Google Cloud 專案 ID。
    • LOCATION：您執行這項要求的區域。

    指令應傳回空白字典：{}。

選用：將 CX Insights 與 VPC Service Controls 搭配使用

如要搭配 VPC Service Controls 使用 CX Insights，請將 CX Insights 新增至安全 perimeter。詳情請參閱 VPC Service Controls 說明文件。

後續步驟