Contact Center AI Insights V1 API - Module Google::Cloud::ContactCenterInsights::V1::Dimension::DimensionKey (v1.10.0)
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Reference documentation and code samples for the Contact Center AI Insights V1 API module Google::Cloud::ContactCenterInsights::V1::Dimension::DimensionKey.
The key of the dimension.
Constants
DIMENSION_KEY_UNSPECIFIED
value: 0 The key of the dimension is unspecified.
ISSUE
value: 1 The dimension is keyed by issues.
AGENT
value: 2 The dimension is keyed by agents.
AGENT_TEAM
value: 3 The dimension is keyed by agent teams.
QA_QUESTION_ID
value: 4 The dimension is keyed by QaQuestionIds.
Note that: We only group by the QuestionId and not the revision-id of the
scorecard this question is a part of. This allows for showing stats for
the same question across different scorecard revisions.
QA_QUESTION_ANSWER_VALUE
value: 5 The dimension is keyed by QaQuestionIds-Answer value pairs.
Note that: We only group by the QuestionId and not the revision-id of the
scorecard this question is a part of. This allows for showing
distribution of answers per question across different scorecard
revisions.
CONVERSATION_PROFILE_ID
value: 6 The dimension is keyed by the conversation profile ID.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-04-03 UTC."],[],[]]
