Send feedback
Class SectionType (2.47.0)
Stay organized with collections
Save and categorize content based on your preferences.
2.47.0 (latest)
2.46.0
2.45.0
2.44.0
2.43.0
2.42.0
2.41.2
2.40.0
2.39.1
2.38.0
2.37.0
2.36.0
2.35.0
2.34.0
2.33.0
2.32.0
2.30.2
2.29.0
2.28.3
2.27.0
2.26.0
2.25.0
2.24.1
2.23.3
2.22.0
2.21.0
2.20.0
2.19.1
2.18.0
2.17.0
2.16.1
2.15.2
2.14.1
2.13.0
2.12.0
2.11.0
2.10.0
2.9.1
2.8.1
2.7.1
2.6.0
2.5.0
2.4.0
2.3.0
2.2.0
2.1.2
2.0.0
1.1.3
1.0.0
0.8.0
0.7.2
Selectable sections to return when requesting a summary of a
conversation.
Enums
Name Description
SECTION_TYPE_UNSPECIFIEDUndefined section type, does not return anything.
SITUATIONWhat the customer needs help with or has question about. Section name: "situation".
ACTIONWhat the agent does to help the customer. Section name: "action".
RESOLUTIONResult of the customer service. A single word describing the result of the conversation. Section name: "resolution".
REASON_FOR_CANCELLATIONReason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".
CUSTOMER_SATISFACTION"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".
ENTITIESKey entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".
Send feedback
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2026-03-31 UTC.
Need to tell us more?
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-03-31 UTC."],[],[]]
