Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console.
Soul Machines
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Dialogflow CX integrates with Soul
Machines, which lets you create and have
conversations with 3D avatars.
Setup
To set up the integration:
Follow these steps to get a Dialogflow CX service account key in
Google Cloud console:
Create a Google Cloud Service Account
for the project that contains your Dialogflow CX agents. The minimum
Identity and Access Management (IAM) roles required to integrate with Soul Machines
are Dialogflow API Client and Dialogflow API Reader.
Download the service account key in JSON format.
Follow these steps to link a digital avatar to Dialogflow CX in the
Soul Machines dashboard:
Customize an existing project by clicking the Customize button, or
create a new project.
Select Knowledge on the navigation menu.
In Conversation, click Replace Conversation.
Select Dialogflow CX.
Upload the Google Cloud service account key that you downloaded in
the previous step.
Your Soul Machines avatar is now integrated with your Dialogflow CX agent.
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