We've reorganized our documentation navigation structure to align directly with your operational workflows. See the release notes and the walkthrough video for more information.
This document explains how to use the Case Chat feature in Google Security Operations
to collaborate in real time. Case Chat provides a secure and convenient,
built-in messaging experience that lets you and other team members
(with access to a case) communicate directly within the platform.
Available features include:
Mention specific users or SOC roles to trigger email notifications. When
you mention a role, all users assigned to that role are notified.
Pin important messages to the Case Wall, to make them easier to find and reference.
Send a message in Case Chat
To chat with other members within a case, follow these steps:
Click Chat to open the side drawer.
To mention someone, enter alternate_email alternate_email and the user's name or role.
Optional: Attach one or more files.
Click Send.
Optional: To pin your message to the Case Wall, hold the pointer over the message and click
Pin to Case Wall.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-07-26 UTC."],[],[]]
Chat to open the side drawer.
Send.
Pin to Case Wall.